Cancellation & Rescheduling Policy.

We understand that sometimes circumstances require changes to your appointment. To ensure we can serve all our clients effectively, please review our policies below.

Standard Appointments

24-Hour Notice Required

Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment time to avoid any fees.

Late Cancellation Fee

Cancellations made less than 24 hours in advance will incur a fee equal to 50% of the scheduled service cost.

TMJD Treatment Series

Series Commitment

TMJD treatments require a 3-session commitment scheduled consecutively. Cancellation of any session affects the entire treatment protocol.

Rescheduling Window

Sessions can be rescheduled within a 2-day window (sessions should be 7 days apart, +/- 2 days) to maintain treatment effectiveness.

No-Show Policy & No-Show Charges

Clients who fail to appear for their scheduled appointment without prior notice will be charged the full cost of the reserved service.

• First no-show: Full service charge

• Second no-show: Full service charge + future appointments require prepayment

• Third no-show: May result in termination of service relationship

Emergency Situations

We understand that true emergencies occur. In cases of:

  • • Sudden illness or medical emergency

  • • Family emergency

  • • Severe weather conditions

  • • Other unforeseen circumstances

Please contact us as soon as possible. We will work with you to reschedule without penalty on a case-by-case basis.

How to Cancel or Reschedule

Contact Methods (in order of preference)

1. Online Booking System

Access your appointment through our website

2. Phone Call

(555) 123-4567 during business hours

3. Email

info@reliefmassagemethod.com

Therapist Cancellations

In the rare event that we must cancel your appointment due to therapist illness or emergency:

  • • We will contact you as soon as possible

  • • Priority rescheduling will be offered

  • • No cancellation fees will apply to you

  • • We may offer a discount on your rescheduled appointment as an apology

Package and Gift Certificate Policies

Service Packages

Prepaid service packages are subject to the same cancellation policies. Unused sessions may be transferred to family members with advance notice.

Gift Certificates

Gift certificates are valid for one year from purchase date. Appointments booked with gift certificates follow the same cancellation policies.

Questions About This Policy

If you have questions about our cancellation policy or need to discuss special circumstances, please contact us:

Relief Massage Method

Kansas City, MO

Phone: (816) 355-6842

Email: hi@reliefmassagemethod.com

We appreciate your understanding and cooperation with these policies, which help us provide the best possible service to all our clients.