Cancellation & Rescheduling Policy.
We understand that sometimes circumstances require changes to your appointment. To ensure we can serve all our clients effectively, please review our policies below.
Standard Appointments
24-Hour Notice Required
Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment time to avoid any fees.
Late Cancellation Fee
Cancellations made less than 24 hours in advance will incur a fee equal to 50% of the scheduled service cost.
TMJD Treatment Series
Series Commitment
TMJD treatments require a 3-session commitment scheduled consecutively. Cancellation of any session affects the entire treatment protocol.
Rescheduling Window
Sessions can be rescheduled within a 2-day window (sessions should be 7 days apart, +/- 2 days) to maintain treatment effectiveness.
No-Show Policy & No-Show Charges
Clients who fail to appear for their scheduled appointment without prior notice will be charged the full cost of the reserved service.
• First no-show: Full service charge
• Second no-show: Full service charge + future appointments require prepayment
• Third no-show: May result in termination of service relationship
Emergency Situations
We understand that true emergencies occur. In cases of:
• Sudden illness or medical emergency
• Family emergency
• Severe weather conditions
• Other unforeseen circumstances
Please contact us as soon as possible. We will work with you to reschedule without penalty on a case-by-case basis.
How to Cancel or Reschedule
Contact Methods (in order of preference)
1. Online Booking System
Access your appointment through our website
2. Phone Call
(555) 123-4567 during business hours
3. Email
info@reliefmassagemethod.com
Therapist Cancellations
In the rare event that we must cancel your appointment due to therapist illness or emergency:
• We will contact you as soon as possible
• Priority rescheduling will be offered
• No cancellation fees will apply to you
• We may offer a discount on your rescheduled appointment as an apology
Package and Gift Certificate Policies
Service Packages
Prepaid service packages are subject to the same cancellation policies. Unused sessions may be transferred to family members with advance notice.
Gift Certificates
Gift certificates are valid for one year from purchase date. Appointments booked with gift certificates follow the same cancellation policies.
Questions About This Policy
If you have questions about our cancellation policy or need to discuss special circumstances, please contact us:
Relief Massage Method
Kansas City, MO
Phone: (816) 355-6842
Email: hi@reliefmassagemethod.com
We appreciate your understanding and cooperation with these policies, which help us provide the best possible service to all our clients.